Monitoring & Observability
As Layr expanded beyond AWS Lambda to EC2 and RDS workloads, the team needed greater visibility into infrastructure health, performance, database conditions, and operational events.
Case Study
Layr's AWS Cloud Operations Transformation: Proactive Monitoring, Observability & Operations Management
Layr
About Layr
Layr is a U.S.-based InsurTech company providing an AI-powered platform for small commercial insurance brokers and agencies. Its platform automates insurance sales, policy servicing, renewals, and customer engagement workflows.
By simplifying traditionally manual insurance processes, Layr helps brokers improve operational efficiency, enhance customer experience, and scale their businesses. As its AWS platform evolves, reliable, secure, and observable cloud operations are critical to supporting business growth.
Executive Summary
Layr partnered with ITTStar to strengthen AWS Cloud Operations as its predominantly serverless environment expanded to include Amazon EC2 and Amazon RDS workloads.
ITTStar established a proactive CloudOps model focused on Monitoring & Observability and Operations Management, using Amazon CloudWatch, Amazon SNS, AWS CloudTrail, and AWS IAM. The solution improves infrastructure visibility, operational alerting, AWS activity tracking, and incident response.
Tier 1 NOC and PSD workflow triage provide a structured process for monitoring, initial investigation, and escalation, allowing Layr's engineering team to focus on platform modernization and application development.
Customer Challenge
As Layr's AWS environment grew, the team needed a consistent operational approach to maintain visibility, respond to infrastructure events, and protect engineering capacity.
Proactive Operational Alerting
Layr needed a consistent monitoring and alerting approach to identify infrastructure conditions earlier and reduce dependency on reactive troubleshooting.
Change & Access Visibility
The expanding AWS footprint increased the need to track user activity, infrastructure modifications, administrative actions, and access events for stronger operational governance and auditability.
Incident Management
Operational events needed a structured process for initial investigation, prioritization, triage, and escalation to the appropriate engineering teams.
Engineering Bandwidth
Layr's engineers were focused on Serverless Framework upgrades, Node.js modernization, database migrations, reporting enhancements, and application development, limiting capacity for routine CloudOps activities.
ITTStar's Solution
ITTStar implemented a CloudOps solution centered on AWS-native monitoring, alerting, change visibility, and a structured operations workflow.
Centralized Monitoring & Observability
Amazon CloudWatch provides centralized operational visibility across Layr's EC2 and RDS workloads, improving the ability to monitor infrastructure health and identify potential issues.
Proactive Alerting
Amazon CloudWatch and Amazon SNS provide operational alerts and notifications, helping surface infrastructure conditions for timely investigation and response.
Change & Access Monitoring
AWS CloudTrail and AWS IAM improve visibility into AWS activity, infrastructure changes, administrative actions, and resource access, strengthening operational governance and auditability.
Centralized Operations Management
ITTStar provides Tier 1 NOC and PSD workflow triage for alert review, issue classification, investigation, and escalation to Layr engineering when deeper technical expertise is required.
Monitor → Detect → Alert → Triage → Escalate → Resolve
AWS Cloud Operations Architecture
Layr workloads · Lambda · EC2 · RDS
CloudWatch · Monitoring
Amazon SNS · Alerts
ITTStar NOC · PSD triage
Layr Engineering · Resolution
AWS CloudTrail and IAM add change and access visibility across the operational environment.
Why AWS?
AWS gives Layr a scalable platform and native CloudOps capabilities for its evolving mix of serverless, compute, and database workloads.
Monitoring & Observability
Amazon CloudWatch provides centralized infrastructure monitoring and operational visibility.
Operational Governance
AWS CloudTrail records AWS activity and infrastructure changes, improving troubleshooting and operational auditability.
Security & Access
AWS IAM provides controlled access to AWS resources and supports secure day-to-day cloud operations.
Scalable Operations
AWS Lambda, EC2, and RDS let Layr evolve its application architecture while AWS-native monitoring, logging, and notification capabilities support Cloud Operations as the environment grows.
Why Layr Chose ITTStar
Layr selected ITTStar for its expertise in AWS Cloud Operations, Managed Services, Monitoring & Observability, and Operations Management.
ITTStar provides proactive infrastructure monitoring, Tier 1 NOC support, incident triage, and structured escalation, giving Layr a dedicated operational support layer for its growing AWS environment.
This engagement strengthens day-to-day CloudOps without adding operational burden to Layr's engineering team, allowing internal resources to focus on modernization, application development, and business priorities.
Impact & Results
The engagement established a more observable, proactive, and scalable operating model for Layr's AWS environment.
Improved Monitoring & Observability
Established improved visibility across Amazon EC2 and Amazon RDS workloads, reducing infrastructure monitoring blind spots as Layr's AWS environment expands.
Proactive Cloud Operations
CloudWatch and SNS surface operational conditions for investigation, supporting a shift from reactive troubleshooting toward proactive operations.
Centralized Operations Management
Tier 1 NOC and PSD workflow triage provide a structured process for alert monitoring, investigation, issue classification, and escalation.
Improved Operational Governance
AWS CloudTrail strengthens visibility into AWS activity and infrastructure changes, supporting troubleshooting, accountability, and operational auditability.
Reduced Engineering Burden
ITTStar's operational support reduces routine monitoring and initial triage demands on Layr's engineering team, giving them more time for modernization, database migration, and application development.
Scalable CloudOps Foundation
The engagement establishes a repeatable Monitor → Detect → Alert → Triage → Escalate → Resolve operating model that can scale with Layr's AWS infrastructure and future operational requirements.
About ITTStar
ITTStar is an AWS Advanced Consulting Partner helping organizations build, operate, and optimize secure, scalable, and reliable AWS environments.
ITTStar provides expertise across Cloud Operations, Monitoring & Observability, Operations Management, Cloud Governance, infrastructure automation, and optimization. Through AWS Managed Services, ITTStar helps customers improve operational visibility, proactively manage infrastructure, and establish scalable CloudOps practices.